Water escaping overnight from property above a leading hair loss clinic in central London created havoc by rendering electrics and IT useless as well as causing extensive damage to the consultancy area’s flooring, walls and ceilings. Thompson and Bryan were on hand within hours to help the policyholder.

Mitigating loss

The first task was to organise emergency repairs so that the premises could re-open while a more extensive plan of action, for what was going to be an extensive refurbishment, could be organised.

Quantifying loss

Discussions were held with the company directors and their accountant to consider:

• The immediate effect on the business, including the associated financial losses that might be incurred for several days while emergency repairs were undertaken
• The ongoing effect on the business and expected financial losses of undertaking consultations in less than satisfactory conditions
• The practicalities and costs of undertaking the extensive refurbishment required outside of normal business hours so that there would be minimum disruption to ongoing client consultations

We also liaised closely with the policyholder’s preferred building surveyor and oversaw the production of a detailed refurbishment schedule that was issued to a selection of tendering contractors.

Upon receipt of the tenders, agreement was reached with both the clinic’s insurers and their landlord’s insurers on claim value and apportionment of the damage.

Outcome

Our in-depth financial analysis enabled us to negotiate a six figure settlement, based partially on forecast losses during the future refurbishment period that allowed the clinic to undertake the refurbishment at a convenient date in the future.

Summary

The directors of the clinic were very happy with the way that we focussed on the practical issues that needed to be addressed, such as immediate repairs to mitigate losses, as well as the more complex financial analysis. Our support meant that the clinic was able to concentrate on maintaining and growing its rapidly expanding business.

What to do next?

If you think we can help you with a claim why not contact us today.