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Thompson & Bryan Logo
Telephone number 0844 409 8780

Successfully negotiating claims since 1867

Successfully negotiating claims since 1867

Successfully negotiating claims since 1867

News

The Consumer Rights Act 2015: what does the policy small print mean?

Most of us are now familiar with the various provisions of the 2012 and 2015 Acts relating solely to insurance contracts. Perhaps less well known is the protection afforded to insurance consumers – private individuals insuring in a private capacity – by the Consumer Rights Act 2015. We all know that insurance contracts were, after…

A very rare award of fees reimbursement for T&B

In general terms insurers will not pay our fees in acting for policyholders, hence the care we take in establishing the potential client’s demands and needs and discussing fee levels that best suit the business and the economics of the claim. Rarely, when the maladministration by the insurer is thought particularly egregious, the Financial Ombudsman…

Drone disruption: Will your insurer help?

The recent chaos at Gatwick following drone activity has caused serious losses among those whose travel plans were wrecked. You’ve probably already seen in the national and social media that no compensation is due under the European rules (and we shall lose the benefit even of those in three months) and that airlines are only…

Getting better deals for the insurance consumer

The last few years have seen a number of deprivations of access to justice for both consumer and SME insurance policyholders. The legal aid budget has been reduced to exclude many previously eligible litigants and causes, the reforms of the conditional fee agreement have wiped out the usefulness of that device in contract claims (though…

FCA to allow SMEs to lodge complaints about financial services companies

Small businesses will be allowed to complain to the Financial Ombudsman Service if they have a dispute with a financial services firm, under plans announced by the Financial Conduct Authority (FCA). This would mean that small and medium sized enterprises (SMEs) could pursue redress of up £150,000 without having to resort to the courts. Following…

Thompson & Bryan are now sole providers for DAS Loss Assist

DAS Loss Assist have announced that Thompson & Bryan will become its sole provider from 2018. The UK’s market leader for legal expenses insurance has recently undertaken a review of its products and services and concluded it should work with a single loss adjuster during 2018. “From our review we are confident that the product…

The growing problem of delays in decision making

One of the problems we’ve been encountering of late is decision-making delay by both insurers and their adjusters. There have, of course, been moves in the claims business to reduce staff levels, and anecdotal evidence is that many adjusters are under greater pressure than they find it easy to cope with. It’s ironic that these…

Can insurers rely on a white lie?

Telling your insurer a lie to enhance your claim or your chances of getting it paid has long been regarded as entitling your insurers to decline the claim in its entirety. The Supreme Court has dismissed that tactic in a judgment with wide-ranging implications in the case of Versloot Dredging v Gerling. Nobody condones a…

Legal change and contentious claims

Recent years have seen two major pieces of legislation reforming insurance law. The 2012 Act giving extra protection to consumers came into force in 2013, but has essentially been given retrospective effect by the Financial Ombudsman Service for all cases referred to it. Its provisions are wide-ranging, making it harder for insurers to avoid a…

Ensure you get access to the best specialist advisers

Since insurance began there have always been specialists advising claimants. The assessing business, of which Thompson & Bryan forms a historically continuous part, was supplemented in the last twenty years by the emergence of chartered loss adjusters acting for policyholders, a sector we have now joined. Even more recently we have seen the larger brokers…

News

The Consumer Rights Act 2015: what does the policy small print mean?

Most of us are now familiar with the various provisions of the 2012 and 2015 Acts relating solely to insurance contracts. Perhaps less well known is the protection afforded to insurance consumers – private individuals insuring in a private capacity – by the Consumer Rights Act 2015. We all know that insurance contracts were, after…

A very rare award of fees reimbursement for T&B

In general terms insurers will not pay our fees in acting for policyholders, hence the care we take in establishing the potential client’s demands and needs and discussing fee levels that best suit the business and the economics of the claim. Rarely, when the maladministration by the insurer is thought particularly egregious, the Financial Ombudsman…

Drone disruption: Will your insurer help?

The recent chaos at Gatwick following drone activity has caused serious losses among those whose travel plans were wrecked. You’ve probably already seen in the national and social media that no compensation is due under the European rules (and we shall lose the benefit even of those in three months) and that airlines are only…

Getting better deals for the insurance consumer

The last few years have seen a number of deprivations of access to justice for both consumer and SME insurance policyholders. The legal aid budget has been reduced to exclude many previously eligible litigants and causes, the reforms of the conditional fee agreement have wiped out the usefulness of that device in contract claims (though…

FCA to allow SMEs to lodge complaints about financial services companies

Small businesses will be allowed to complain to the Financial Ombudsman Service if they have a dispute with a financial services firm, under plans announced by the Financial Conduct Authority (FCA). This would mean that small and medium sized enterprises (SMEs) could pursue redress of up £150,000 without having to resort to the courts. Following…

Thompson & Bryan are now sole providers for DAS Loss Assist

DAS Loss Assist have announced that Thompson & Bryan will become its sole provider from 2018. The UK’s market leader for legal expenses insurance has recently undertaken a review of its products and services and concluded it should work with a single loss adjuster during 2018. “From our review we are confident that the product…

The growing problem of delays in decision making

One of the problems we’ve been encountering of late is decision-making delay by both insurers and their adjusters. There have, of course, been moves in the claims business to reduce staff levels, and anecdotal evidence is that many adjusters are under greater pressure than they find it easy to cope with. It’s ironic that these…

Can insurers rely on a white lie?

Telling your insurer a lie to enhance your claim or your chances of getting it paid has long been regarded as entitling your insurers to decline the claim in its entirety. The Supreme Court has dismissed that tactic in a judgment with wide-ranging implications in the case of Versloot Dredging v Gerling. Nobody condones a…

Legal change and contentious claims

Recent years have seen two major pieces of legislation reforming insurance law. The 2012 Act giving extra protection to consumers came into force in 2013, but has essentially been given retrospective effect by the Financial Ombudsman Service for all cases referred to it. Its provisions are wide-ranging, making it harder for insurers to avoid a…

Ensure you get access to the best specialist advisers

Since insurance began there have always been specialists advising claimants. The assessing business, of which Thompson & Bryan forms a historically continuous part, was supplemented in the last twenty years by the emergence of chartered loss adjusters acting for policyholders, a sector we have now joined. Even more recently we have seen the larger brokers…

News

The Consumer Rights Act 2015: what does the policy small print mean?

Most of us are now familiar with the various provisions of the 2012 and 2015 Acts relating solely to insurance contracts. Perhaps less well known is the protection afforded to insurance consumers – private individuals insuring in a private capacity – by the Consumer Rights Act 2015. We all know that insurance contracts were, after…

A very rare award of fees reimbursement for T&B

In general terms insurers will not pay our fees in acting for policyholders, hence the care we take in establishing the potential client’s demands and needs and discussing fee levels that best suit the business and the economics of the claim. Rarely, when the maladministration by the insurer is thought particularly egregious, the Financial Ombudsman…

Drone disruption: Will your insurer help?

The recent chaos at Gatwick following drone activity has caused serious losses among those whose travel plans were wrecked. You’ve probably already seen in the national and social media that no compensation is due under the European rules (and we shall lose the benefit even of those in three months) and that airlines are only…

Getting better deals for the insurance consumer

The last few years have seen a number of deprivations of access to justice for both consumer and SME insurance policyholders. The legal aid budget has been reduced to exclude many previously eligible litigants and causes, the reforms of the conditional fee agreement have wiped out the usefulness of that device in contract claims (though…

FCA to allow SMEs to lodge complaints about financial services companies

Small businesses will be allowed to complain to the Financial Ombudsman Service if they have a dispute with a financial services firm, under plans announced by the Financial Conduct Authority (FCA). This would mean that small and medium sized enterprises (SMEs) could pursue redress of up £150,000 without having to resort to the courts. Following…

Thompson & Bryan are now sole providers for DAS Loss Assist

DAS Loss Assist have announced that Thompson & Bryan will become its sole provider from 2018. The UK’s market leader for legal expenses insurance has recently undertaken a review of its products and services and concluded it should work with a single loss adjuster during 2018. “From our review we are confident that the product…

The growing problem of delays in decision making

One of the problems we’ve been encountering of late is decision-making delay by both insurers and their adjusters. There have, of course, been moves in the claims business to reduce staff levels, and anecdotal evidence is that many adjusters are under greater pressure than they find it easy to cope with. It’s ironic that these…

Can insurers rely on a white lie?

Telling your insurer a lie to enhance your claim or your chances of getting it paid has long been regarded as entitling your insurers to decline the claim in its entirety. The Supreme Court has dismissed that tactic in a judgment with wide-ranging implications in the case of Versloot Dredging v Gerling. Nobody condones a…

Legal change and contentious claims

Recent years have seen two major pieces of legislation reforming insurance law. The 2012 Act giving extra protection to consumers came into force in 2013, but has essentially been given retrospective effect by the Financial Ombudsman Service for all cases referred to it. Its provisions are wide-ranging, making it harder for insurers to avoid a…

Ensure you get access to the best specialist advisers

Since insurance began there have always been specialists advising claimants. The assessing business, of which Thompson & Bryan forms a historically continuous part, was supplemented in the last twenty years by the emergence of chartered loss adjusters acting for policyholders, a sector we have now joined. Even more recently we have seen the larger brokers…

Thompson & Bryan (UK) Ltd

144-146 East Barnet Road, New Barnet EN4 8RD

Registered office: Churchill House, 120 Bunns Lane, Mill Hill, London NW7 2AS. Registered in England Number 0848

Design:  Good Impressions   |   Content:  We Do The Words

Thompson & Bryan (UK) Ltd

144-146 East Barnet Road,
New Barnet EN4 8RD

Registered office: Churchill House, 120 Bunns Lane, Mill Hill, London NW7 2AS. Registered in England Number 0848

Design:  Good Impressions          Content:  We Do The Words

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