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“We had a fantastic day one response in that as we heard on the local radio of the impending flood situation, putting the City at risk. We were able to contact Paul Lawrence at Thompson & Bryan that evening and plan for the following day what resources we would need and where we needed them.
“The assessors from Thompson & Bryan were with our clients first thing the following morning and supported them throughout this traumatic period liaising with adjusters, surveyors and other specialists whilst keeping us fully updated and involved in the progress of our clients’ claims.
It was good to see the pre-planning Disaster Recovery Programme come into its own and the benefit this provided to our clients through our unique Claims Advantage Policy.”
Mark Green, ACII, FCILA, FUEDI-ELAE, Claims Director
Mark is also a Chartered Loss Adjuster and his comments relate to the floods that struck Hull on the 5 December 2013.