Successfully negotiating claims since 1867
I would like to express our continued satisfaction with the services provided by Thompson & Bryan. Since the first experience of using Thompson & Bryan, the services have been seamless in all subsequent cases.
We have experienced some challenging cases during the way whereby without the perseverance and tenacious approach provided by John Leivers and Simon Jenkinson on their respective cases during negotiations with insurers and loss adjusters, we would not have achieved the results from insurers to such a high level.
I find their calm personable approach offers our clients confidence and peace of mind during the whole process and its reassuring to Inspire that we have provided them with a good quality product to support their needs during very stressful times.
The initial response time provided by Thompson & Bryan is outstanding. Within half an hour of the client reporting a large flood claim to Inspire, where the instruction was immediately filtered through to Thompson & Bryan, they made contact with the client to manage their expectations. By Day 2 the loss adjuster and John Leivers were at the site working together to co-ordinate a smooth claims process.
The quality of all the loss assessors provided by Thompson & Bryan are outstanding, their level of experience and technical knowledge is vital for providing a robust service.
I would strongly recommend that all commercial clients are advised to take advantage of this product as part of their vital toolkit. I feel it protects brokers during the claims handling process to minimise any unjustified exposures that insurers wish to throw in as red herrings and it also reassures the client to ensure that insurers are administering the claim fairly for the client.