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Thompson & Bryan Logo
Telephone number 0844 409 8780

Successfully negotiating claims since 1867

Successfully negotiating claims since 1867

INITIAL STEPS GUIDE: Financial Ombudsman Service – COVID-19 referrals

At Thompson and Bryan we are offering a service for all our partner brokers’ policyholders eligible for FOS adjudication on their claims. We shall be working with the brokers on this project, which will be managed by dedicated colleagues.

Necessary preliminaries

Before you can make a referral to FOS, insurers must have given you a final decision setting out your referral rights. If you have already had a repudiation letter not so framed, you should respond by saying you don’t accept the repudiation, and asking for the insurer or claims manager to confirm that it is final and to set out the FOS referral rights in their reply.

If your insurer is at Lloyd’s, the complaints procedure is different, and we can advise you on that when we get your details.

How do we do this?

We will handle the entire FOS process for you. This is subject to two conditions.

The first is that if a decision is made in your favour, you will instruct us to adjust the claim. We shall do that on a no-win-no-fee basis at 10% plus VAT of the recovery.

The second is that we shall require an advance payment of £500 plus VAT. This is non-returnable, but will serve as a deposit to be credited against our percentage fee on the settlement achieved.

If you would like us to manage your FOS complaint, please let us know at covid@thompsonandbryan.com

In your email can you please give your full invoicing address, and confirm that you have a final decision letter in proper form. We shall then issue an invoice, and send you our detailed guide on how to complete the FOS complaint form and a list of the documents we shall need from you.

We are mindful of FOS’s six-month from the final decision letter referral limit, which it is not prepared to waive, and we will deal with referrals in date order of those letters.

We shall submit the complaint forms to FOS electronically. We shall keep you informed of all progress. If and when the complaint is upheld we’ll negotiate your claim to settlement as quickly as possible.


INITIAL STEPS GUIDE: Financial Ombudsman Service – COVID-19 referrals

At Thompson and Bryan we are offering a service for all our partner brokers’ policyholders eligible for FOS adjudication on their claims. We shall be working with the brokers on this project, which will be managed by dedicated colleagues.

Necessary preliminaries

Before you can make a referral to FOS, insurers must have given you a final decision setting out your referral rights. If you have already had a repudiation letter not so framed, you should respond by saying you don’t accept the repudiation, and asking for the insurer or claims manager to confirm that it is final and to set out the FOS referral rights in their reply.

If your insurer is at Lloyd’s, the complaints procedure is different, and we can advise you on that when we get your details.

How do we do this?

We will handle the entire FOS process for you. This is subject to two conditions.

The first is that if a decision is made in your favour, you will instruct us to adjust the claim. We shall do that on a no-win-no-fee basis at 10% plus VAT of the recovery.

The second is that we shall require an advance payment of £500 plus VAT. This is non-returnable, but will serve as a deposit to be credited against our percentage fee on the settlement achieved.

If you would like us to manage your FOS complaint, please let us know at covid@thompsonandbryan.com

In your email can you please give your full invoicing address, and confirm that you have a final decision letter in proper form. We shall then issue an invoice, and send you our detailed guide on how to complete the FOS complaint form and a list of the documents we shall need from you.

We are mindful of FOS’s six-month from the final decision letter referral limit, which it is not prepared to waive, and we will deal with referrals in date order of those letters.

We shall submit the complaint forms to FOS electronically. We shall keep you informed of all progress. If and when the complaint is upheld we’ll negotiate your claim to settlement as quickly as possible.


INITIAL STEPS GUIDE: Financial Ombudsman Service – COVID-19 referrals

At Thompson and Bryan we are offering a service for all our partner brokers’ policyholders eligible for FOS adjudication on their claims. We shall be working with the brokers on this project, which will be managed by dedicated colleagues.

Necessary preliminaries

Before you can make a referral to FOS, insurers must have given you a final decision setting out your referral rights. If you have already had a repudiation letter not so framed, you should respond by saying you don’t accept the repudiation, and asking for the insurer or claims manager to confirm that it is final and to set out the FOS referral rights in their reply.

If your insurer is at Lloyd’s, the complaints procedure is different, and we can advise you on that when we get your details.

How do we do this?

We will handle the entire FOS process for you. This is subject to two conditions.

The first is that if a decision is made in your favour, you will instruct us to adjust the claim. We shall do that on a no-win-no-fee basis at 10% plus VAT of the recovery.

The second is that we shall require an advance payment of £500 plus VAT. This is non-returnable, but will serve as a deposit to be credited against our percentage fee on the settlement achieved.

If you would like us to manage your FOS complaint, please let us know at covid@thompsonandbryan.com

In your email can you please give your full invoicing address, and confirm that you have a final decision letter in proper form. We shall then issue an invoice, and send you our detailed guide on how to complete the FOS complaint form and a list of the documents we shall need from you.

We are mindful of FOS’s six-month from the final decision letter referral limit, which it is not prepared to waive, and we will deal with referrals in date order of those letters.

We shall submit the complaint forms to FOS electronically. We shall keep you informed of all progress. If and when the complaint is upheld we’ll negotiate your claim to settlement as quickly as possible.


Thompson & Bryan (UK) Ltd

144-146 East Barnet Road, New Barnet EN4 8RD

Registered office: First Floor, Spitalfields House, Stirling Way, Herts WD6 2FX. Registered in England Number 0848

Design:  Good Impressions   |   Content:  We Do The Words

Thompson & Bryan (UK) Ltd

144-146 East Barnet Road,
New Barnet EN4 8RD

Registered office: First Floor, Spitalfields House, Stirling Way, Herts WD6 2FX. Registered in England Number 0848

Design:  Good Impressions          Content:  We Do The Words

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