Successfully negotiating claims since 1867
Now that the dust has settled and we are nearly back to normal I thought it would be appropriate to write to you regarding your help with our claim.
When Bob Hickson rang and introduced himself as our claims advisor from Thomson & Bryan, I was pleased but had no idea what to expect.
It was very obvious from the outset that the legalese language of the insurance world was well outside my experience and you coped very well in explaining most of it in layman’s language. Your knowledge of the system and procedures was spot on and it would have been very difficult to cope without your assistance.
You were very supportive throughout the ‘ordeal’ and kept me in the loop with updates whenever necessary. Your persistence in dealing with AXA was pivotal to getting the claim sorted and settled within five weeks.
Overall I was very impressed with the service provided and I award you 5 stars!
Many thanks and best wishes