The Thompson & Bryan team
The people at Thompson & Bryan are our most important asset. We take our status seriously and all our people who work on claims are both qualified and demonstrate the highest standards of ethics and transparency. We respond quickly, are extremely approachable and are available 24/7.
Successfully negotiating claims since 1867
The Thompson & Bryan team
The people at Thompson & Bryan are our most important asset. We take our chartered status seriously and all our people who work on claims are both qualified and demonstrate the highest standards of ethics and transparency. We respond quickly, are extremely approachable and are available 24/7.
Successfully negotiating claims since 1867
The Thompson & Bryan team
The people at Thompson & Bryan are our most important asset. We take our chartered status seriously and all our people who work on claims are both qualified and demonstrate the highest standards of ethics and transparency. We respond quickly, are extremely approachable and are available 24/7.
Successfully negotiating claims since 1867
Paul trained with a major insurer before joining Harris Claims Group, one of the UK’s oldest assessing companies. He became the youngest Director of Harris Claims, leading commercial property claims and heading up the Material Damage department. In 2004, he led a management buyout and became Managing Partner of Harris Claims. In 2008, he oversaw the merger of the company with Balcombe, leading to the creation of Harris Balcombe.
Paul has worked on many of the UK’s largest and most complex claims including Baltic Exchange bomb and following the extensive floods in Lewes, East Sussex and for some of the biggest blue-chip companies. He has worked on international claims and was recently appointed a Member of the Institute of Claims Preparers, set up in Australia to provide advice and promote skills to the major catastrophes occurring around the world.
In 2013, Paul purchased Thompson & Bryan, a historic name in loss assessing and he has transformed the business into a Chartered loss adjusting practice, where the professionals are all members of CILA.
Simon is Thompson & Bryan’s Major and Complex Claims Manager. He handles commercial and domestic claims nationwide, which arise from fire, flood and other insured perils. He also co-ordinates our technical team from head office in North London. Simon acts as a team leader, has responsibility for financial control, IT supervision, complaints management and dispute resolution.
He has a vast amount of experience of working in a senior capacity. This includes being retained by a captive insurance programme to manage all higher value claims and he has handled a wide variety of cases, from fires at Grade I listed buildings to terrorism claims in Northern Ireland.
He has extensive experience in property reinstatement valuations, with sums insured being up to £20 million, and in handling negotiations with solicitors and other professionals. He is also a specialist in business interruption claims.
Graham Collins joined Thompson & Bryan in 1999 and has worked on a wide range of commercial and domestic claims, some of which have been multi-million pound losses.
His areas of expertise include material damage and business interruption losses. He has encountered many types of claim from the standard fire and burst pipe situation to the Buncefield explosion in 2005 and the severe flooding in Sheffield and Rotherham in 2007. He is committed to providing the highest standards of service for each client, no matter what the circumstances or value of the claim and to ensure a successful outcome.
Graham has also handled many high net worth property claims, including listed buildings, those of non-standard construction and those in conservation areas and where losses have included a wide range of valuable and antiques.
Richard Hanson-James recently joined Thompson & Bryan as a Director. This followed over 21 years’ experience of handling major international losses for the insurance and reinsurance markets.
Richard founded Claim Experts Ltd, the UK’s first national chartered loss adjusting company dedicated to policyholder representation.
He has specialism in the management of contentious claims where insurers dispute liability or quantum. Richard is also a former chair of the British Insurance Law Association’s claims working party.
He holds a law degree and fellowships of both the Chartered Insurance Institute and CILA.
John is an Associate Director and has 25 years’ experience in evaluating, negotiating and settling domestic and commercial claims. He joined Thompson & Bryan in 1989 and has an extensive knowledge of different types of policy cover comprising household, buildings, machinery/contents, stock and business interruption. He is able to advise policyholders on the extent of cover provided by their policy, the actions and processes required to reinstate their business and of their duties under the policy.
He has worked on many high value claims ranging from supermarkets to car dealerships to printers and is skilled in managing multi-disciplined teams of professionals from the initial notification of the claim to the successful conclusion. John is also responsible for the implementation and management of the company’s health and safety and risk management procedures.
Justin originally joined the Thompson & Bryan Birmingham office in 1990 and spent 20 years with the company during his first stint in the early part of his career, progressing from junior to Associate Director.
He then left to gain wider industry experience in the broking sector holding commercial Account Executive positions at two regional midlands-based Chartered Insurance Brokers and the global broker, Jardine Lloyd Thompson in a senior role for the JLT Specialty team. This work involved representing and protecting the interests of a portfolio of multi-national key client accounts across a variety of sectors, including the likes of Louis Vuitton Moet Hennessey (LVMH) and other blue-chip firms.
During his broking career, Justin has also been responsible for setting up, marketing & service delivery of a number of bespoke in-house commercial claims service schemes to ensure client recovery and aid retention.
In 2018 Justin decided to re-join the company to continue where he left off in a client facing role and to assist with the development of broker relations and the furtherance of the DAS ‘Loss Assist’ scheme alongside his colleagues.
He has vast experience as a Loss Assessor, managing major and complex material damage and business interruption losses, in a wide variety of industry sectors with settlements ranging from £50,000 to £90 Million.
James first joined Thompson & Bryan in 2005 as a Loss Assessor before accepting a role working as a loss adjuster on behalf of insurance companies in 2014.
He has extensive experience of managing large and complex claims from beginning to end for both material damage and business interruption losses. His experience covers a wide range of commercial and domestic losses including high net worth, retail, financial services and manufacturing.
James has now returned to the firm and has brought with him some invaluable experience having worked in adjusting. This added experience will add value to handling claims on behalf of the policyholder ensuring the outcome of any claim is favourable .
Alan is a Chartered Surveyor with over 25 years experience of working within the construction and insurance industry; skilled in construction, procurement and management; heading up teams managing Complex and Major losses.
Alan initially worked as a Quantity Surveyor in private practise for Widnell and Trollope then AYH Partnership; gaining a Bsc (Hons) in Quantity surveying in 1993. He joined Harris Balcombe n 1997 and was promoted to Director; Head of Major Loss Surveying, Construction and Engineering in 2008.
Alan specialises in all types of property damage losses across a wide range of sectors including real estate, industrial, factories and warehouses. Alan specialises in iconic, listed and historic buildings as well as having extensive knowledge of CAR/construction defects claims.
Alan has worked both in the UK and abroad, and has managed a variety of multi-million projects covering all major perils ie fire, water, flood, hurricane, collapse, CAR and defects. His notable claims include the reconstruction of a Victorian pier destroyed by fire, the rebuilding of a hotel in St Lucia damaged by a hurricane/avalanche, hotels, nightclubs, high net worth residential properties, industrial buildings, warehouses – including a specialist automated facility, educational facilities; and even a man-made rain forest for which he/Harris Balcombe won the 2021 major loss award.
Harry joined Thompson & Bryan in October 2024, where he leverages his diverse background in audits and forensic accounting to provide expert advice on claims related to business interruption. His effective approach to problem-solving and deep understanding of financial operations makes him an asset in evaluating claims and delivering accurate assessments.
Harry is a Chartered Accountant with over five years of specialised experience in external audit and forensic accounting having worked for Ernst & Young and Forensic Risk Alliance. He began his career in external audit within the banking sector, gaining in-depth knowledge of financial regulations and compliance. After three years, he transitioned into forensic accounting, focusing on the valuation of business interruption, financial disputes, and investigative work. This role sharpened his analytical skills and provided extensive exposure to complex financial scenarios.
Area of Expertise: Business Interruption
Imran Ramzan has years of experience in the claims industry and is both an Associate member of the Chartered Insurance Institute (ACII) and an Associate member of the Chartered Institute of Loss Adjusters (ACILA). Imran has vast experience in all areas of the claims cycle.
Imran previously work for a global firm of Loss Adjusters where he was part of the Major and Complex loss team and was responsible for handling complex and high value losses in both commercial and household insurance policies underwritten by most UK insurers. Imran also worked at a global insurer where he gained extensive knowledge and experience in all areas of the claims system including claims management, supply chain, supplier management, innovation and training.
Sam joined Thompson & Bryan in June 2024. She has a background of working within retail as well as the automotive industry and has helped run several successful small businesses. Sam moved into the insurance industry as a TPA claims handler and has years of experience in this sector. Sam had previously been employed by Crawford & Co loss adjusters, primarily in a claims related role for major Insurers. During this time, she developed skills in Technical Claims Handling and focused on building relationships within the industry. Sam wanted to gain further experience in another area of insurance and took the opportunity to join Thompson & Bryan as a Loss Adjuster. She is dedicated to client success and works hard to support our growing and expanding London team.
Tim has over 44 years’ experience in the Business Interruption (BI) Insurance, Business Continuity Management (BCM), Supply Chain Risk Management (SCRM) and Insurance Claims sectors.
His expertise and experience have been attained through working for major global insurance brokers (Willis, Sedgwick, JLT and Marsh).
He has expert capabilities in BI Insurance Reviews, across the full supply chain spectrum, including risk assessment, risk quantification, insurance cover gap analysis and recommendations for the BI insurance programme, BCM and SCRM.
His previous experience is in delivering business continuity and supply chain risk management projects, along with having managed and negotiated several large BI claims for a range of clients.
Cordner became an Associate of the Chartered Insurance Institute in 1977 and graduated with a degree in business studies in 1983. This was followed by qualifying as a Fellow of the Chartered Institute of Loss Adjusters in 1985.
Cordner has a wealth of experience working in the insurance company, broking and loss adjusting markets, all in Northern Ireland. He opened Thomas Howell Selfe’s Londonderry Office in 1980 where he dealt with property damage and business interruption losses of varying magnitude (both domestic and commercial claims) acting on behalf of insurers and the Northern Ireland Office – the latter administering claims under the government’s criminal damage legislation.
Cordner Reid and Company, Chartered Loss Adjusters, opened in Belfast in 1992 and with Cordner always taking the view that the general public had as much right as insurers to access claims management expertise, he included within his practice a loss assessing division which has represented private individuals and businesses since then in various classes of insurance as well as standard PDBI losses.
Cordner operates throughout the Island of Ireland and, on oil spill cases where he has developed specialist expertise, in the rest of the United Kingdom.
Paul trained with a major insurer before joining Harris Claims Group, one of the UK’s oldest assessing companies. He became the youngest Director of Harris Claims, leading commercial property claims and heading up the Material Damage department. In 2004, he led a management buyout and became Managing Partner of Harris Claims. In 2008, he oversaw the merger of the company with Balcombe, leading to the creation of Harris Balcombe.
Paul has worked on many of the UK’s largest and most complex claims including Baltic Exchange bomb and following the extensive floods in Lewes, East Sussex and for some of the biggest blue-chip companies. He has worked on international claims and was recently appointed a Member of the Institute of Claims Preparers, set up in Australia to provide advice and promote skills to the major catastrophes occurring around the world.
In 2013, Paul purchased Thompson & Bryan, a historic name in loss assessing and he has transformed the business into a Chartered loss adjusting practice, where the professionals are all members of CILA.
Simon is Thompson & Bryan’s Major and Complex Claims Manager. He handles commercial and domestic claims nationwide, which arise from fire, flood and other insured perils. He also co-ordinates our technical team from head office in North London. Simon acts as a team leader, has responsibility for financial control, IT supervision, complaints management and dispute resolution.
He has a vast amount of experience of working in a senior capacity. This includes being retained by a captive insurance programme to manage all higher value claims and he has handled a wide variety of cases, from fires at Grade I listed buildings to terrorism claims in Northern Ireland.
He has extensive experience in property reinstatement valuations, with sums insured being up to £20 million, and in handling negotiations with solicitors and other professionals. He is also a specialist in business interruption claims.
Graham Collins joined Thompson & Bryan in 1999 and has worked on a wide range of commercial and domestic claims, some of which have been multi-million pound losses.
His areas of expertise include material damage and business interruption losses. He has encountered many types of claim from the standard fire and burst pipe situation to the Buncefield explosion in 2005 and the severe flooding in Sheffield and Rotherham in 2007. He is committed to providing the highest standards of service for each client, no matter what the circumstances or value of the claim and to ensure a successful outcome.
Graham has also handled many high net worth property claims, including listed buildings, those of non-standard construction and those in conservation areas and where losses have included a wide range of valuable and antiques.
Richard Hanson-James recently joined Thompson & Bryan as a Director. This followed over 21 years’ experience of handling major international losses for the insurance and reinsurance markets.
Richard founded Claim Experts Ltd, the UK’s first national chartered loss adjusting company dedicated to policyholder representation.
He has specialism in the management of contentious claims where insurers dispute liability or quantum. Richard is also a former chair of the British Insurance Law Association’s claims working party.
He holds a law degree and fellowships of both the Chartered Insurance Institute and CILA.
John is an Associate Director and has 25 years’ experience in evaluating, negotiating and settling domestic and commercial claims. He joined Thompson & Bryan in 1989 and has an extensive knowledge of different types of policy cover comprising household, buildings, machinery/contents, stock and business interruption. He is able to advise policyholders on the extent of cover provided by their policy, the actions and processes required to reinstate their business and of their duties under the policy.
He has worked on many high value claims ranging from supermarkets to car dealerships to printers and is skilled in managing multi-disciplined teams of professionals from the initial notification of the claim to the successful conclusion. John is also responsible for the implementation and management of the company’s health and safety and risk management procedures.
Justin originally joined the Thompson & Bryan Birmingham office in 1990 and spent 20 years with the company during his first stint in the early part of his career, progressing from junior to Associate Director.
He then left to gain wider industry experience in the broking sector holding commercial Account Executive positions at two regional midlands-based Chartered Insurance Brokers and the global broker, Jardine Lloyd Thompson in a senior role for the JLT Specialty team. This work involved representing and protecting the interests of a portfolio of multi-national key client accounts across a variety of sectors, including the likes of Louis Vuitton Moet Hennessey (LVMH) and other blue-chip firms.
During his broking career, Justin has also been responsible for setting up, marketing & service delivery of a number of bespoke in-house commercial claims service schemes to ensure client recovery and aid retention.
In 2018 Justin decided to re-join the company to continue where he left off in a client facing role and to assist with the development of broker relations and the furtherance of the DAS ‘Loss Assist’ scheme alongside his colleagues.
He has vast experience as a Loss Assessor, managing major and complex material damage and business interruption losses, in a wide variety of industry sectors with settlements ranging from £50,000 to £90 Million.
James first joined Thompson & Bryan in 2005 as a Loss Assessor before accepting a role working as a loss adjuster on behalf of insurance companies in 2014.
He has extensive experience of managing large and complex claims from beginning to end for both material damage and business interruption losses. His experience covers a wide range of commercial and domestic losses including high net worth, retail, financial services and manufacturing.
James has now returned to the firm and has brought with him some invaluable experience having worked in adjusting. This added experience will add value to handling claims on behalf of the policyholder ensuring the outcome of any claim is favourable .
Alan is a Chartered Surveyor with over 25 years experience of working within the construction and insurance industry; skilled in construction, procurement and management; heading up teams managing Complex and Major losses.
Alan initially worked as a Quantity Surveyor in private practise for Widnell and Trollope then AYH Partnership; gaining a Bsc (Hons) in Quantity surveying in 1993. He joined Harris Balcombe n 1997 and was promoted to Director; Head of Major Loss Surveying, Construction and Engineering in 2008.
Alan specialises in all types of property damage losses across a wide range of sectors including real estate, industrial, factories and warehouses. Alan specialises in iconic, listed and historic buildings as well as having extensive knowledge of CAR/construction defects claims.
Alan has worked both in the UK and abroad, and has managed a variety of multi-million projects covering all major perils ie fire, water, flood, hurricane, collapse, CAR and defects. His notable claims include the reconstruction of a Victorian pier destroyed by fire, the rebuilding of a hotel in St Lucia damaged by a hurricane/avalanche, hotels, nightclubs, high net worth residential properties, industrial buildings, warehouses – including a specialist automated facility, educational facilities; and even a man-made rain forest for which he/Harris Balcombe won the 2021 major loss award.
Harry joined Thompson & Bryan in October 2024, where he leverages his diverse background in audits and forensic accounting to provide expert advice on claims related to business interruption. His effective approach to problem-solving and deep understanding of financial operations makes him an asset in evaluating claims and delivering accurate assessments.
Harry is a Chartered Accountant with over five years of specialised experience in external audit and forensic accounting having worked for Ernst & Young and Forensic Risk Alliance. He began his career in external audit within the banking sector, gaining in-depth knowledge of financial regulations and compliance. After three years, he transitioned into forensic accounting, focusing on the valuation of business interruption, financial disputes, and investigative work. This role sharpened his analytical skills and provided extensive exposure to complex financial scenarios.
Area of Expertise: Business Interruption
Imran Ramzan has years of experience in the claims industry and is both an Associate member of the Chartered Insurance Institute (ACII) and an Associate member of the Chartered Institute of Loss Adjusters (ACILA). Imran has vast experience in all areas of the claims cycle.
Imran previously work for a global firm of Loss Adjusters where he was part of the Major and Complex loss team and was responsible for handling complex and high value losses in both commercial and household insurance policies underwritten by most UK insurers. Imran also worked at a global insurer where he gained extensive knowledge and experience in all areas of the claims system including claims management, supply chain, supplier management, innovation and training.
Sam joined Thompson & Bryan in June 2024. She has a background of working within retail as well as the automotive industry and has helped run several successful small businesses. Sam moved into the insurance industry as a TPA claims handler and has years of experience in this sector. Sam had previously been employed by Crawford & Co loss adjusters, primarily in a claims related role for major Insurers. During this time, she developed skills in Technical Claims Handling and focused on building relationships within the industry. Sam wanted to gain further experience in another area of insurance and took the opportunity to join Thompson & Bryan as a Loss Adjuster. She is dedicated to client success and works hard to support our growing and expanding London team.
Tim has over 44 years’ experience in the Business Interruption (BI) Insurance, Business Continuity Management (BCM), Supply Chain Risk Management (SCRM) and Insurance Claims sectors.
His expertise and experience have been attained through working for major global insurance brokers (Willis, Sedgwick, JLT and Marsh).
He has expert capabilities in BI Insurance Reviews, across the full supply chain spectrum, including risk assessment, risk quantification, insurance cover gap analysis and recommendations for the BI insurance programme, BCM and SCRM.
His previous experience is in delivering business continuity and supply chain risk management projects, along with having managed and negotiated several large BI claims for a range of clients.
Cordner became an Associate of the Chartered Insurance Institute in 1977 and graduated with a degree in business studies in 1983. This was followed by qualifying as a Fellow of the Chartered Institute of Loss Adjusters in 1985.
Cordner has a wealth of experience working in the insurance company, broking and loss adjusting markets, all in Northern Ireland. He opened Thomas Howell Selfe’s Londonderry Office in 1980 where he dealt with property damage and business interruption losses of varying magnitude (both domestic and commercial claims) acting on behalf of insurers and the Northern Ireland Office – the latter administering claims under the government’s criminal damage legislation.
Cordner Reid and Company, Chartered Loss Adjusters, opened in Belfast in 1992 and with Cordner always taking the view that the general public had as much right as insurers to access claims management expertise, he included within his practice a loss assessing division which has represented private individuals and businesses since then in various classes of insurance as well as standard PDBI losses.
Cordner operates throughout the Island of Ireland and, on oil spill cases where he has developed specialist expertise, in the rest of the United Kingdom.
Paul trained with a major insurer before joining Harris Claims Group, one of the UK’s oldest assessing companies. He became the youngest Director of Harris Claims, leading commercial property claims and heading up the Material Damage department. In 2004, he led a management buyout and became Managing Partner of Harris Claims. In 2008, he oversaw the merger of the company with Balcombe, leading to the creation of Harris Balcombe.
Paul has worked on many of the UK’s largest and most complex claims including Baltic Exchange bomb and following the extensive floods in Lewes, East Sussex and for some of the biggest blue-chip companies. He has worked on international claims and was recently appointed a Member of the Institute of Claims Preparers, set up in Australia to provide advice and promote skills to the major catastrophes occurring around the world.
In 2013, Paul purchased Thompson & Bryan, a historic name in loss assessing and he has transformed the business into a Chartered loss adjusting practice, where the professionals are all members of CILA.
Simon is Thompson & Bryan’s Major and Complex Claims Manager. He handles commercial and domestic claims nationwide, which arise from fire, flood and other insured perils. He also co-ordinates our technical team from head office in North London. Simon acts as a team leader, has responsibility for financial control, IT supervision, complaints management and dispute resolution.
He has a vast amount of experience of working in a senior capacity. This includes being retained by a captive insurance programme to manage all higher value claims and he has handled a wide variety of cases, from fires at Grade I listed buildings to terrorism claims in Northern Ireland.
He has extensive experience in property reinstatement valuations, with sums insured being up to £20 million, and in handling negotiations with solicitors and other professionals. He is also a specialist in business interruption claims.
Graham Collins joined Thompson & Bryan in 1999 and has worked on a wide range of commercial and domestic claims, some of which have been multi-million pound losses.
His areas of expertise include material damage and business interruption losses. He has encountered many types of claim from the standard fire and burst pipe situation to the Buncefield explosion in 2005 and the severe flooding in Sheffield and Rotherham in 2007. He is committed to providing the highest standards of service for each client, no matter what the circumstances or value of the claim and to ensure a successful outcome.
Graham has also handled many high net worth property claims, including listed buildings, those of non-standard construction and those in conservation areas and where losses have included a wide range of valuable and antiques.
Richard Hanson-James recently joined Thompson & Bryan as a Director. This followed over 21 years’ experience of handling major international losses for the insurance and reinsurance markets.
Richard founded Claim Experts Ltd, the UK’s first national chartered loss adjusting company dedicated to policyholder representation.
He has specialism in the management of contentious claims where insurers dispute liability or quantum. Richard is also a former chair of the British Insurance Law Association’s claims working party.
He holds a law degree and fellowships of both the Chartered Insurance Institute and CILA.
John is an Associate Director and has 25 years’ experience in evaluating, negotiating and settling domestic and commercial claims. He joined Thompson & Bryan in 1989 and has an extensive knowledge of different types of policy cover comprising household, buildings, machinery/contents, stock and business interruption. He is able to advise policyholders on the extent of cover provided by their policy, the actions and processes required to reinstate their business and of their duties under the policy.
He has worked on many high value claims ranging from supermarkets to car dealerships to printers and is skilled in managing multi-disciplined teams of professionals from the initial notification of the claim to the successful conclusion. John is also responsible for the implementation and management of the company’s health and safety and risk management procedures.
Justin originally joined the Thompson & Bryan Birmingham office in 1990 and spent 20 years with the company during his first stint in the early part of his career, progressing from junior to Associate Director.
He then left to gain wider industry experience in the broking sector holding commercial Account Executive positions at two regional midlands-based Chartered Insurance Brokers and the global broker, Jardine Lloyd Thompson in a senior role for the JLT Specialty team. This work involved representing and protecting the interests of a portfolio of multi-national key client accounts across a variety of sectors, including the likes of Louis Vuitton Moet Hennessey (LVMH) and other blue-chip firms.
During his broking career, Justin has also been responsible for setting up, marketing & service delivery of a number of bespoke in-house commercial claims service schemes to ensure client recovery and aid retention.
In 2018 Justin decided to re-join the company to continue where he left off in a client facing role and to assist with the development of broker relations and the furtherance of the DAS ‘Loss Assist’ scheme alongside his colleagues.
He has vast experience as a Loss Assessor, managing major and complex material damage and business interruption losses, in a wide variety of industry sectors with settlements ranging from £50,000 to £90 Million.
James first joined Thompson & Bryan in 2005 as a Loss Assessor before accepting a role working as a loss adjuster on behalf of insurance companies in 2014.
He has extensive experience of managing large and complex claims from beginning to end for both material damage and business interruption losses. His experience covers a wide range of commercial and domestic losses including high net worth, retail, financial services and manufacturing.
James has now returned to the firm and has brought with him some invaluable experience having worked in adjusting. This added experience will add value to handling claims on behalf of the policyholder ensuring the outcome of any claim is favourable .
Alan is a Chartered Surveyor with over 25 years experience of working within the construction and insurance industry; skilled in construction, procurement and management; heading up teams managing Complex and Major losses.
Alan initially worked as a Quantity Surveyor in private practise for Widnell and Trollope then AYH Partnership; gaining a Bsc (Hons) in Quantity surveying in 1993. He joined Harris Balcombe n 1997 and was promoted to Director; Head of Major Loss Surveying, Construction and Engineering in 2008.
Alan specialises in all types of property damage losses across a wide range of sectors including real estate, industrial, factories and warehouses. Alan specialises in iconic, listed and historic buildings as well as having extensive knowledge of CAR/construction defects claims.
Alan has worked both in the UK and abroad, and has managed a variety of multi-million projects covering all major perils ie fire, water, flood, hurricane, collapse, CAR and defects. His notable claims include the reconstruction of a Victorian pier destroyed by fire, the rebuilding of a hotel in St Lucia damaged by a hurricane/avalanche, hotels, nightclubs, high net worth residential properties, industrial buildings, warehouses – including a specialist automated facility, educational facilities; and even a man-made rain forest for which he/Harris Balcombe won the 2021 major loss award.
Harry joined Thompson & Bryan in October 2024, where he leverages his diverse background in audits and forensic accounting to provide expert advice on claims related to business interruption. His effective approach to problem-solving and deep understanding of financial operations makes him an asset in evaluating claims and delivering accurate assessments.
Harry is a Chartered Accountant with over five years of specialised experience in external audit and forensic accounting having worked for Ernst & Young and Forensic Risk Alliance. He began his career in external audit within the banking sector, gaining in-depth knowledge of financial regulations and compliance. After three years, he transitioned into forensic accounting, focusing on the valuation of business interruption, financial disputes, and investigative work. This role sharpened his analytical skills and provided extensive exposure to complex financial scenarios.
Area of Expertise: Business Interruption
Imran Ramzan has years of experience in the claims industry and is both an Associate member of the Chartered Insurance Institute (ACII) and an Associate member of the Chartered Institute of Loss Adjusters (ACILA). Imran has vast experience in all areas of the claims cycle.
Imran previously work for a global firm of Loss Adjusters where he was part of the Major and Complex loss team and was responsible for handling complex and high value losses in both commercial and household insurance policies underwritten by most UK insurers. Imran also worked at a global insurer where he gained extensive knowledge and experience in all areas of the claims system including claims management, supply chain, supplier management, innovation and training.
Sam joined Thompson & Bryan in June 2024. She has a background of working within retail as well as the automotive industry and has helped run several successful small businesses. Sam moved into the insurance industry as a TPA claims handler and has years of experience in this sector. Sam had previously been employed by Crawford & Co loss adjusters, primarily in a claims related role for major Insurers. During this time, she developed skills in Technical Claims Handling and focused on building relationships within the industry. Sam wanted to gain further experience in another area of insurance and took the opportunity to join Thompson & Bryan as a Loss Adjuster. She is dedicated to client success and works hard to support our growing and expanding London team.
Tim has over 44 years’ experience in the Business Interruption (BI) Insurance, Business Continuity Management (BCM), Supply Chain Risk Management (SCRM) and Insurance Claims sectors.
His expertise and experience have been attained through working for major global insurance brokers (Willis, Sedgwick, JLT and Marsh).
He has expert capabilities in BI Insurance Reviews, across the full supply chain spectrum, including risk assessment, risk quantification, insurance cover gap analysis and recommendations for the BI insurance programme, BCM and SCRM.
His previous experience is in delivering business continuity and supply chain risk management projects, along with having managed and negotiated several large BI claims for a range of clients.
Cordner became an Associate of the Chartered Insurance Institute in 1977 and graduated with a degree in business studies in 1983. This was followed by qualifying as a Fellow of the Chartered Institute of Loss Adjusters in 1985.
Cordner has a wealth of experience working in the insurance company, broking and loss adjusting markets, all in Northern Ireland. He opened Thomas Howell Selfe’s Londonderry Office in 1980 where he dealt with property damage and business interruption losses of varying magnitude (both domestic and commercial claims) acting on behalf of insurers and the Northern Ireland Office – the latter administering claims under the government’s criminal damage legislation.
Cordner Reid and Company, Chartered Loss Adjusters, opened in Belfast in 1992 and with Cordner always taking the view that the general public had as much right as insurers to access claims management expertise, he included within his practice a loss assessing division which has represented private individuals and businesses since then in various classes of insurance as well as standard PDBI losses.
Cordner operates throughout the Island of Ireland and, on oil spill cases where he has developed specialist expertise, in the rest of the United Kingdom.
Paul trained with a major insurer before joining Harris Claims Group, one of the UK’s oldest assessing companies. He became the youngest Director of Harris Claims, leading commercial property claims and heading up the Material Damage department. In 2004, he led a management buyout and became Managing Partner of Harris Claims. In 2008, he oversaw the merger of the company with Balcombe, leading to the creation of Harris Balcombe.
Paul has worked on many of the UK’s largest and most complex claims including Baltic Exchange bomb and following the extensive floods in Lewes, East Sussex and for some of the biggest blue-chip companies. He has worked on international claims and was recently appointed a Member of the Institute of Claims Preparers, set up in Australia to provide advice and promote skills to the major catastrophes occurring around the world.
In 2013, Paul purchased Thompson & Bryan, a historic name in loss assessing and he has transformed the business into a Chartered loss adjusting practice, where the professionals are all members of CILA.
Simon is Thompson & Bryan’s Major and Complex Claims Manager. He handles commercial and domestic claims nationwide, which arise from fire, flood and other insured perils. He also co-ordinates our technical team from head office in North London. Simon acts as a team leader, has responsibility for financial control, IT supervision, complaints management and dispute resolution.
He has a vast amount of experience of working in a senior capacity. This includes being retained by a captive insurance programme to manage all higher value claims and he has handled a wide variety of cases, from fires at Grade I listed buildings to terrorism claims in Northern Ireland.
He has extensive experience in property reinstatement valuations, with sums insured being up to £20 million, and in handling negotiations with solicitors and other professionals. He is also a specialist in business interruption claims.
Graham Collins joined Thompson & Bryan in 1999 and has worked on a wide range of commercial and domestic claims, some of which have been multi-million pound losses.
His areas of expertise include material damage and business interruption losses. He has encountered many types of claim from the standard fire and burst pipe situation to the Buncefield explosion in 2005 and the severe flooding in Sheffield and Rotherham in 2007. He is committed to providing the highest standards of service for each client, no matter what the circumstances or value of the claim and to ensure a successful outcome.
Graham has also handled many high net worth property claims, including listed buildings, those of non-standard construction and those in conservation areas and where losses have included a wide range of valuable and antiques.
Richard Hanson-James recently joined Thompson & Bryan as a Director. This followed over 21 years’ experience of handling major international losses for the insurance and reinsurance markets.
Richard founded Claim Experts Ltd, the UK’s first national chartered loss adjusting company dedicated to policyholder representation.
He has specialism in the management of contentious claims where insurers dispute liability or quantum. Richard is also a former chair of the British Insurance Law Association’s claims working party.
He holds a law degree and fellowships of both the Chartered Insurance Institute and CILA.
John is an Associate Director and has 25 years’ experience in evaluating, negotiating and settling domestic and commercial claims. He joined Thompson & Bryan in 1989 and has an extensive knowledge of different types of policy cover comprising household, buildings, machinery/contents, stock and business interruption. He is able to advise policyholders on the extent of cover provided by their policy, the actions and processes required to reinstate their business and of their duties under the policy.
He has worked on many high value claims ranging from supermarkets to car dealerships to printers and is skilled in managing multi-disciplined teams of professionals from the initial notification of the claim to the successful conclusion. John is also responsible for the implementation and management of the company’s health and safety and risk management procedures.
Justin originally joined the Thompson & Bryan Birmingham office in 1990 and spent 20 years with the company during his first stint in the early part of his career, progressing from junior to Associate Director.
He then left to gain wider industry experience in the broking sector holding commercial Account Executive positions at two regional midlands-based Chartered Insurance Brokers and the global broker, Jardine Lloyd Thompson in a senior role for the JLT Specialty team. This work involved representing and protecting the interests of a portfolio of multi-national key client accounts across a variety of sectors, including the likes of Louis Vuitton Moet Hennessey (LVMH) and other blue-chip firms.
During his broking career, Justin has also been responsible for setting up, marketing & service delivery of a number of bespoke in-house commercial claims service schemes to ensure client recovery and aid retention.
In 2018 Justin decided to re-join the company to continue where he left off in a client facing role and to assist with the development of broker relations and the furtherance of the DAS ‘Loss Assist’ scheme alongside his colleagues.
He has vast experience as a Loss Assessor, managing major and complex material damage and business interruption losses, in a wide variety of industry sectors with settlements ranging from £50,000 to £90 Million.
James first joined Thompson & Bryan in 2005 as a Loss Assessor before accepting a role working as a loss adjuster on behalf of insurance companies in 2014.
He has extensive experience of managing large and complex claims from beginning to end for both material damage and business interruption losses. His experience covers a wide range of commercial and domestic losses including high net worth, retail, financial services and manufacturing.
James has now returned to the firm and has brought with him some invaluable experience having worked in adjusting. This added experience will add value to handling claims on behalf of the policyholder ensuring the outcome of any claim is favourable .
Alan is a Chartered Surveyor with over 25 years experience of working within the construction and insurance industry; skilled in construction, procurement and management; heading up teams managing Complex and Major losses.
Alan initially worked as a Quantity Surveyor in private practise for Widnell and Trollope then AYH Partnership; gaining a Bsc (Hons) in Quantity surveying in 1993. He joined Harris Balcombe n 1997 and was promoted to Director; Head of Major Loss Surveying, Construction and Engineering in 2008.
Alan specialises in all types of property damage losses across a wide range of sectors including real estate, industrial, factories and warehouses. Alan specialises in iconic, listed and historic buildings as well as having extensive knowledge of CAR/construction defects claims.
Alan has worked both in the UK and abroad, and has managed a variety of multi-million projects covering all major perils ie fire, water, flood, hurricane, collapse, CAR and defects. His notable claims include the reconstruction of a Victorian pier destroyed by fire, the rebuilding of a hotel in St Lucia damaged by a hurricane/avalanche, hotels, nightclubs, high net worth residential properties, industrial buildings, warehouses – including a specialist automated facility, educational facilities; and even a man-made rain forest for which he/Harris Balcombe won the 2021 major loss award.
Harry joined Thompson & Bryan in October 2024, where he leverages his diverse background in audits and forensic accounting to provide expert advice on claims related to business interruption. His effective approach to problem-solving and deep understanding of financial operations makes him an asset in evaluating claims and delivering accurate assessments.
Harry is a Chartered Accountant with over five years of specialised experience in external audit and forensic accounting having worked for Ernst & Young and Forensic Risk Alliance. He began his career in external audit within the banking sector, gaining in-depth knowledge of financial regulations and compliance. After three years, he transitioned into forensic accounting, focusing on the valuation of business interruption, financial disputes, and investigative work. This role sharpened his analytical skills and provided extensive exposure to complex financial scenarios.
Area of Expertise: Business Interruption
Imran Ramzan has years of experience in the claims industry and is both an Associate member of the Chartered Insurance Institute (ACII) and an Associate member of the Chartered Institute of Loss Adjusters (ACILA). Imran has vast experience in all areas of the claims cycle.
Imran previously work for a global firm of Loss Adjusters where he was part of the Major and Complex loss team and was responsible for handling complex and high value losses in both commercial and household insurance policies underwritten by most UK insurers. Imran also worked at a global insurer where he gained extensive knowledge and experience in all areas of the claims system including claims management, supply chain, supplier management, innovation and training.
Sam joined Thompson & Bryan in June 2024. She has a background of working within retail as well as the automotive industry and has helped run several successful small businesses. Sam moved into the insurance industry as a TPA claims handler and has years of experience in this sector. Sam had previously been employed by Crawford & Co loss adjusters, primarily in a claims related role for major Insurers. During this time, she developed skills in Technical Claims Handling and focused on building relationships within the industry. Sam wanted to gain further experience in another area of insurance and took the opportunity to join Thompson & Bryan as a Loss Adjuster. She is dedicated to client success and works hard to support our growing and expanding London team.
Tim has over 44 years’ experience in the Business Interruption (BI) Insurance, Business Continuity Management (BCM), Supply Chain Risk Management (SCRM) and Insurance Claims sectors.
His expertise and experience have been attained through working for major global insurance brokers (Willis, Sedgwick, JLT and Marsh).
He has expert capabilities in BI Insurance Reviews, across the full supply chain spectrum, including risk assessment, risk quantification, insurance cover gap analysis and recommendations for the BI insurance programme, BCM and SCRM.
His previous experience is in delivering business continuity and supply chain risk management projects, along with having managed and negotiated several large BI claims for a range of clients.
Cordner became an Associate of the Chartered Insurance Institute in 1977 and graduated with a degree in business studies in 1983. This was followed by qualifying as a Fellow of the Chartered Institute of Loss Adjusters in 1985.
Cordner has a wealth of experience working in the insurance company, broking and loss adjusting markets, all in Northern Ireland. He opened Thomas Howell Selfe’s Londonderry Office in 1980 where he dealt with property damage and business interruption losses of varying magnitude (both domestic and commercial claims) acting on behalf of insurers and the Northern Ireland Office – the latter administering claims under the government’s criminal damage legislation.
Cordner Reid and Company, Chartered Loss Adjusters, opened in Belfast in 1992 and with Cordner always taking the view that the general public had as much right as insurers to access claims management expertise, he included within his practice a loss assessing division which has represented private individuals and businesses since then in various classes of insurance as well as standard PDBI losses.
Cordner operates throughout the Island of Ireland and, on oil spill cases where he has developed specialist expertise, in the rest of the United Kingdom.
Don’t just take our word for it. Read some recent examples of claimants we’ve helped.
Our clients come first – and we’re delighted they’ve agreed to go on the record about our service.
Our clients range from household brands to niche SMEs to many hundreds of homeowners – and we value them all.
City University
Coventry School Foundation
Ealing Hammersmith & West London College
Huntingdonshire Regional College
London Metropolitan University
Metanoia Institute
North East Worcs College
Queen Ethelburgas College
Royal Holloway University London
Staffordshire University
University of Birmingham
University of Derby
Abbey Stainless Components Ltd
Acell Doors Ltd
AGS Home Improvements Ltd
Anglia Maltings (Holdings) Ltd
Anker International Plc
Arlon Plastics Artistic Trimmings
British Waterways
Britmark
Brookes Forklift
Turck Catensa (UK) Ltd
Central Chemical Supplies Ltd
Dalya Group
David Nunn Group Ltd
Deekay Brushing Ltd
Deekay Dying Ltd
Excel Industries Ltd
F. W. Mason & Sons Ltd
Folkes Group Plc
Garton Engineering Plc
H C Starck Ltd (Molypress Ltd)
Ballards Gore Golf Club
Belle Isle WMC
British Hospitality Association
Bromley Cricket Club
Chart Hills Golf Club
Chateau Impney
Cheadle Town Football Club
Chigwell Golf Club Pro Shop
Holiday Inn (CIDC)
Hotel de France
L'Hibiscus Restaurant
Luminar Plc
Parkdean Holidays Ltd
Spring Hotels Group
Yorkshire Rider Social Club
Acatos & Hutcheson Plc (Pura Foods)
David A. Hall Ltd (Halls of Broxburn)
Gaelic Seafoods Ltd
Mourne Country Meats Ltd
Albany Rental Supply Ltd
Ashbon Services Ltd (Ashbon Laundry)
Swan Laundry (Witney) Ltd
White Knight Laundry Services Ltd
Dagenham Motors Plc
Essex Ford Ltd
Ford Motor Company Ltd (Highbury Ford Ltd)
McLaren Cars Ltd
Prodrive Ltd
Aspen Communications Plc
Avon Estates Ltd
BenQ UK Ltd
Big Pictures (UK) Ltd
Chester Racecourse
Consulat General De France
Countryside Properties Ltd
Countryside Residential Ltd
Folkes Holdings
Latchmere Properties Ltd
Marina Developments Ltd
National Motorcycle Museum
Noble Organisation Ltd
Northampton & Community Healthcare NHS Trust
Oxfam
Portmeirion Ltd
Redstone Caravan Park
Regal Construction (Jersey) Ltd
Richardsons Developments
American Golf Discount
B&Q Plc
Bollingbroke & Wenley Ltd
City Electrical Factors Ltd
Dabells Stores Ltd (Isle of Wight)
Equimix Feeds Ltd
Flair Leisure Products Ltd
Hargreaves Sports Ltd
Kingfisher Plc
Lady Jane Department Store
National Carpet Group Ltd
Nobo Group Ltd
Photo Me International Plc
River Island Clothing Company Ltd
Robert Dyas Ltd
Roys (Wroxham) Ltd
SCS Upholstery Plc
Screwfix Direct Limited
Superdrug Stores Plc
Our clients range from household brands to niche SMEs to many hundreds of homeowners – and we value them all.
City University
Coventry School Foundation
Ealing Hammersmith & West London College
Huntingdonshire Regional College
London Metropolitan University
Metanoia Institute
North East Worcs College
Queen Ethelburgas College
Royal Holloway University London
Staffordshire University
University of Birmingham
University of Derby
Dagenham Motors Plc
Essex Ford Ltd
Ford Motor Company Ltd (Highbury Ford Ltd)
McLaren Cars Ltd
Prodrive Ltd
Abbey Stainless Components Ltd
Acell Doors Ltd
AGS Home Improvements Ltd
Anglia Maltings (Holdings) Ltd
Anker International Plc
Arlon Plastics Artistic Trimmings
British Waterways
Britmark
Brookes Forklift
Turck Catensa (UK) Ltd
Central Chemical Supplies Ltd
Dalya Group
David Nunn Group Ltd
Deekay Brushing Ltd
Deekay Dying Ltd
Excel Industries Ltd
F. W. Mason & Sons Ltd
Folkes Group Plc
Garton Engineering Plc
H C Starck Ltd (Molypress Ltd)
Ballards Gore Golf Club
Belle Isle WMC
British Hospitality Association
Bromley Cricket Club
Chart Hills Golf Club
Chateau Impney
Cheadle Town Football Club
Chigwell Golf Club Pro Shop
Holiday Inn (CIDC)
Hotel de France
L’Hibiscus Restaurant
Luminar Plc
Parkdean Holidays Ltd
Spring Hotels Group
Yorkshire Rider Social Club
Acatos & Hutcheson Plc
(Pura Foods)
David A. Hall Ltd
(Halls of Broxburn)
Gaelic Seafoods Ltd
Mourne Country Meats Ltd
Albany Rental Supply Ltd
Ashbon Services Ltd
(Ashbon Laundry)
Swan Laundry (Witney) Ltd
White Knight Laundry Services Ltd
Aspen Communications Plc
Avon Estates Ltd
BenQ UK Ltd
Big Pictures (UK) Ltd
Chester Racecourse
Consulat General De France
Countryside Properties Ltd
Countryside Residential Ltd
Folkes Holdings
Latchmere Properties Ltd
Marina Developments Ltd
National Motorcycle Museum
Noble Organisation Ltd
Northampton & Community Healthcare NHS Trust
Oxfam
Portmeirion Ltd
Redstone Caravan Park
Regal Construction (Jersey) Ltd
Richardsons Developments
American Golf Discount
B&Q Plc
Bollingbroke & Wenley Ltd
City Electrical Factors Ltd
Dabells Stores Ltd (Isle of Wight)
Equimix Feeds Ltd
Flair Leisure Products Ltd
Hargreaves Sports Ltd
Kingfisher Plc
Lady Jane Department Store
National Carpet Group Ltd
Nobo Group Ltd
Photo Me International Plc
River Island Clothing Company Ltd
Robert Dyas Ltd
Roys (Wroxham) Ltd
SCS Upholstery Plc
Screwfix Direct Limited
Superdrug Stores Plc
Registered Office: 2 Minster Court, Mincing Lane, London, EC3R 7PD. Registered in England Company no. 404
Design: Good Impressions | Content: We Do The Words
Registered Office: 2 Minster Court, Mincing Lane, London, EC3R 7PD. Registered in England Company no. 404
Design: Good Impressions Content: We Do The Words
