We were recently appointed by Robinson Buckley Insurance Brokers following a major fire to one of their client’s premises in Newport Pagnell.

The incident

On 15th January 2014 a major fire destroyed the distribution warehouse and offices of Coolectric Limited in Newport Pagnell. Coolectric are the sole UK importer and distributor of the prestige range of Liebherr refrigeration products.

The fire started around lunchtime and developed rapidly. The building and everything inside it was completely destroyed. Such was the intensity of the fire that the fire brigade was unable to do much more than contain the fire within the building. Thankfully, all personnel were evacuated safely and no injuries were reported.

Our support

The claim is still in its relatively early stages and our specialist technical team are heavily involved in preparing comprehensive details of claim. Site surveys have been undertaken and detailed evidence of the property damage has been recorded.

Our major loss team, along with Robinson Buckley’s claims representatives, were on site within 24 hours of the incident to provide immediate advice and support to the client. Following in-depth negotiations with the insurer and their loss adjusters, policy liability was secured in little over a week and a substantial interim payment secured shortly after. This enabled the company to implement loss mitigation and business continuity plans quickly and effectively.

This meant that in less than two weeks after the fire Coolectric was operating from a temporary warehouse facility and receiving and dispatching stock almost as normal. In further negotiations with Liebherr, Coolectric managed to source replacement stock to help mitigate the business interruption losses.

We will continue to provide valuable support to Robinson Buckley and their client until the final settlement is completed.

Can we help you?

For further information on how Thompson & Bryan can support insurance brokers and policyholders, especially in relation to commercial, domestic property damage and business interruption claims, contact our London office on 0208 446 6662.