Thompson & Bryan Logo
Thompson & Bryan Logo
Telephone number 0844 409 8780

Successfully negotiating claims since 1867

Successfully negotiating claims since 1867

Post Holiday Blues

Our client returned home from a trip overseas to be confronted by water pouring through her ceiling.

While she had been away the country had been gripped in a cold snap causing a water pipe to burst in her loft. Over several days a significant amount of water had escaped, soaking through the first floor bedrooms, ground floor living areas and kitchen. The water had also caused some of the areas of the ceiling to collapse.

Our task was to ensure that the policyholder’s property was returned to its pre-damage condition as quickly as possible.

Alternative accommodation

We quickly established that the extent of the damage had rendered the policyholder’s home uninhabitable and emergency hotel accommodation was quickly arranged. This was soon substituted for a more convenient long-term serviced flat rental. Costs for alternative accommodation were agreed with her insurers very quickly.

Asbestos issues

The two bedroom semi-detached property was built in the 1950s. Because of its age and the areas of ceiling that had been brought down by the water, T&B arranged for the appointment of asbestos contractors to undertake sample testing.

In addition, an experienced building surveyor was appointed using T&B’s network of trusted professionals to prepare a detailed Schedule of Works. The Schedule had two objectives, firstly as a document that could be agreed by all parties and to be used as the basis of a competitive tendering exercise with contractors.

Contents

We established that the water damage had disturbed Asbestos Containing Materials (ACMs) and after considerable discussion and negotiation we agreed with all parties that the most sensible course of action would be for the contents to be removed and safely disposed of. T&B undertook a detailed inventory of these items and researched replacement costs for them.

Outcome

We made sure that the policyholder’s property was allowed to fully dry out, ACMs removed and repair and reinstatement successfully undertaken. We also managed to argue for the use of a building contractor preferred by the policyholder. All damaged and contaminated contents were replaced on a ‘new for old’ basis and the policyholder returned to the property some six months later.

Summary

This case, as with many of this type, was more complicated than it initially seemed. The asbestos discovery added an extra dimension, but, by concentrating on the policyholder’s needs and by accurately quantifying the costs, the policyholder was able to return home quickly.

What to do next?

If you think we can help you with a claim why not contact us today.

Post holiday blues

Post Holiday Blues

Our client returned home from a trip overseas to be confronted by water pouring through her ceiling.

While she had been away the country had been gripped in a cold snap causing a water pipe to burst in her loft. Over several days a significant amount of water had escaped, soaking through the first floor bedrooms, ground floor living areas and kitchen. The water had also caused some of the areas of the ceiling to collapse.

Our task was to ensure that the policyholder’s property was returned to its pre-damage condition as quickly as possible.

Alternative accommodation

We quickly established that the extent of the damage had rendered the policyholder’s home uninhabitable and emergency hotel accommodation was quickly arranged. This was soon substituted for a more convenient long-term serviced flat rental. Costs for alternative accommodation were agreed with her insurers very quickly.

Asbestos issues

The two bedroom semi-detached property was built in the 1950s. Because of its age and the areas of ceiling that had been brought down by the water, T&B arranged for the appointment of asbestos contractors to undertake sample testing.

In addition, an experienced building surveyor was appointed using T&B’s network of trusted professionals to prepare a detailed Schedule of Works. The Schedule had two objectives, firstly as a document that could be agreed by all parties and to be used as the basis of a competitive tendering exercise with contractors.

Contents

We established that the water damage had disturbed Asbestos Containing Materials (ACMs) and after considerable discussion and negotiation we agreed with all parties that the most sensible course of action would be for the contents to be removed and safely disposed of. T&B undertook a detailed inventory of these items and researched replacement costs for them.

Outcome

We made sure that the policyholder’s property was allowed to fully dry out, ACMs removed and repair and reinstatement successfully undertaken. We also managed to argue for the use of a building contractor preferred by the policyholder. All damaged and contaminated contents were replaced on a ‘new for old’ basis and the policyholder returned to the property some six months later.

Summary

This case, as with many of this type, was more complicated than it initially seemed. The asbestos discovery added an extra dimension, but, by concentrating on the policyholder’s needs and by accurately quantifying the costs, the policyholder was able to return home quickly.

What to do next?

If you think we can help you with a claim why not contact us today.

Post holiday blues

Post Holiday Blues

Our client returned home from a trip overseas to be confronted by water pouring through her ceiling.

While she had been away the country had been gripped in a cold snap causing a water pipe to burst in her loft. Over several days a significant amount of water had escaped, soaking through the first floor bedrooms, ground floor living areas and kitchen. The water had also caused some of the areas of the ceiling to collapse.

Our task was to ensure that the policyholder’s property was returned to its pre-damage condition as quickly as possible.

Alternative accommodation

We quickly established that the extent of the damage had rendered the policyholder’s home uninhabitable and emergency hotel accommodation was quickly arranged. This was soon substituted for a more convenient long-term serviced flat rental. Costs for alternative accommodation were agreed with her insurers very quickly.

Asbestos issues

The two bedroom semi-detached property was built in the 1950s. Because of its age and the areas of ceiling that had been brought down by the water, T&B arranged for the appointment of asbestos contractors to undertake sample testing.

In addition, an experienced building surveyor was appointed using T&B’s network of trusted professionals to prepare a detailed Schedule of Works. The Schedule had two objectives, firstly as a document that could be agreed by all parties and to be used as the basis of a competitive tendering exercise with contractors.

Contents

We established that the water damage had disturbed Asbestos Containing Materials (ACMs) and after considerable discussion and negotiation we agreed with all parties that the most sensible course of action would be for the contents to be removed and safely disposed of. T&B undertook a detailed inventory of these items and researched replacement costs for them.

Outcome

We made sure that the policyholder’s property was allowed to fully dry out, ACMs removed and repair and reinstatement successfully undertaken. We also managed to argue for the use of a building contractor preferred by the policyholder. All damaged and contaminated contents were replaced on a ‘new for old’ basis and the policyholder returned to the property some six months later.

Summary

This case, as with many of this type, was more complicated than it initially seemed. The asbestos discovery added an extra dimension, but, by concentrating on the policyholder’s needs and by accurately quantifying the costs, the policyholder was able to return home quickly.

What to do next?

If you think we can help you with a claim why not contact us today.

Post holiday blues

Thompson & Bryan

20a Wood Street, Barnet, HERTS, EN5 2BW

Registered Office: 2 Minster Court, Mincing Lane, London, EC3R 7PD. Registered in England Company no. 404

Design:  Good Impressions   |   Content:  We Do The Words

Thompson & Bryan

20a Wood Street, Barnet,
HERTS, EN5 2BW

Registered Office: 2 Minster Court, Mincing Lane, London, EC3R 7PD. Registered in England Company no. 404

Design:  Good Impressions          Content:  We Do The Words

MENU