A combination of high tides and strong winds caused severe flooding throughout Hull and the surrounding areas in early December 2013.

Below are a few examples of the businesses we managed to help and support. In every case we were on-site within 24 hours of the flooding.

Humber Properties Ltd, Hull

Humber Properties are landlord to a variety of businesses and the floods affected many of their tenants occupying office space on the ground and first floors.

The ground floor, exterior yards and parking areas were flooded with up to 12 inches of water that left behind a residue of mud and silt.

Because of the extensive damage Humber Properties faced considerable loss of rental income from tenants who had been forced to evacuate and relocate.

Action Taken

We worked with Humber Properties to produce a plan of action that immediately mitigated further losses. Generators were hired to provide electricity for the first floor tenants, initial cleaning and stripping out was undertaken and dryers were installed.

Surveyors were appointed quickly and a schedule of repairs have been produced and sent out to tender.

M H Industrial Ltd, Hull

Water and mud residue caused considerable damage to the Company’s offices, warehouse and manufacturing areas as the floods receded.

Damage to machinery had an immediate and serious impact on the business and damage to their forklift truck fleet restricted their ability to rent them out to customers. Further extensive damage to the company’s ground floor hit their computer installations, including the main server, which was rendered inoperative.

Action Taken

Our first task was to quickly evaluate the losses by accurately detailing the extent of damage to machinery and equipment. To get the office back in action we quickly organised sub-contractors to install temporary computer systems. This element of the claim was agreed with insurers within 5 days.

Jenko Ltd, Hull

In this incident most of the damage from the water and mud residue was to the company’s offices, including computer networks, printing machines and paper and ink stocks, the latter being particularly susceptible to damp conditions.

Action Taken

To help our client deal with the immediate issues of replacing equipment we quickly reached an agreement on interim payments with the insurer’s adjusters. We were able to do this successfully by accurately assessing and agreeing the extent of the damage.

In parallel a specialist damage restoration company was instructed to carry out removal of the remaining water and install drying equipment. A surveyor was then appointed to identify the damage to the building and produce a schedule of repairs required.

Summary

The only thing our clients had in common was geography. Despite damage being caused by the same event these examples prove the frequently repeated phrase: ‘every claim is different.’

We really understand that and at Thompson & Bryan we get to work fast, prioritise quickly and concentrate on the things that are important to the client. Every claim may be different but our proactive approach never changes.

What to do next?

If you think we can help with a claim why not contact us today.