Putting clients first
Thompson & Bryan works extensively with many brokers throughout the UK. We know how important it is that the claims promise is fulfilled. Even though it may be out of your hands, the client expects the broker to pull out every stop to ensure a fast payment.
Even though you may have a thorough understanding of the claims process, many brokers only have limited resources when it comes to project managing a significant loss. Attending meetings with the client, with adjusters and negotiating with the insurer can be exceptionally challenging and use up hours of time. Can you afford for your people to be away from their main roles and tied up in this work?